Accessibility Statement

Our Commitment to Accessibility

NIBARTECH LTD, trading as Diabec, is committed to making this website accessible to as many people as possible, regardless of disability, technology used, or assistive technology required.

This statement applies to dia-bec.com and the associated Cloudflare Pages preview environment at diabec-website.pages.dev. It does not apply to third-party content embedded on the site (for example, Trustpilot reviews or Shopify-hosted checkout pages), which are governed by the third party's own accessibility statements.

Conformance Status

We aim for Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which is the technical standard referenced by the European Accessibility Act (Directive (EU) 2019/882) for e-commerce services, and aligned with the United Kingdom's Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 standards as the closest UK equivalent for private-sector best practice.

Our current status: Partially conformant with WCAG 2.2 Level AA. "Partially conformant" means some parts of the website do not yet fully meet the standard. Known issues are listed below, with target fix dates where available.

Standards We Follow

• WCAG 2.2 Level AA - the core accessibility standard for our content
• EN 301 549 V3.2.2 (April 2024) - the harmonised European standard for ICT accessibility, incorporating WCAG 2.2; referenced by Commission Implementing Decision (EU) 2024/2030 as the technical specification for EAA conformance
• European Accessibility Act (EAA) (Directive (EU) 2019/882) - in force since 28 June 2025; we have prepared this accessibility statement and feedback mechanism in line with EAA Article 13 (service-provider obligations) and Annex V (accessibility-information requirements)
• UK Equality Act 2010 - reasonable adjustments and non-discrimination obligations for UK visitors
• US ADA Title III (42 U.S.C. §§ 12181 et seq.) + California Unruh Civil Rights Act (Cal. Civ. Code §§ 51-52, applied to commercial websites under Robles v. Domino's Pizza LLC, 913 F.3d 898 (9th Cir. 2019)) - we apply the same WCAG 2.2 Level AA standard for US visitors
• Australian Disability Discrimination Act 1992 - Australian visitors can request reasonable adjustments under section 24
• Accessibility for Ontarians with Disabilities Act (AODA) and the federal Accessible Canada Act 2019 - Canadian visitors are covered by the same WCAG 2.2 Level AA target
• Singapore - no statutory web-accessibility standard, but we apply WCAG 2.2 Level AA for all Singapore visitors
• EU AI Act (Regulation (EU) 2024/1689) Article 50 - transparency requirements for AI systems apply from 2 August 2026; where Diabec uses AI (Companion chat, Pearl voice agent) those interactions are clearly disclosed in our Privacy Policy

Accessibility Features Already in Place

• Semantic HTML with proper heading hierarchy and landmark elements (<nav>, <main>, <footer>)
• Skip to main content link on every page (use the Tab key from a fresh page load)
• Visible focus indicators for keyboard navigation, with :focus-visible styling that respects user preferences
• Keyboard-operable dropdown menus, including Enter, Space, and Escape support
• Respect for the prefers-reduced-motion media query (animations and autoplay video are disabled for users who request reduced motion)
• Alternative text on all content images; decorative images are marked aria-hidden
• Form fields paired with explicit <label> elements and the appropriate autocomplete attributes at checkout
• Content reflow at narrow viewports (down to 320 CSS pixels) without loss of information or functionality
• Sufficient colour contrast for primary body text and call-to-action buttons
• Touch targets of at least 44 by 44 CSS pixels for collapsible summaries and interactive controls (WCAG 2.2 SC 2.5.8 Target Size Minimum)
• scroll-padding-top set to clear the fixed 72-pixel navbar when in-page anchors are focused (WCAG 2.2 SC 2.4.11 Focus Not Obscured)
• Safe-area-inset bottom padding on the footer for devices with home indicators (iOS and modern Android)
• Reduced tap delay via touch-action: manipulation; users on touch devices do not face the legacy 300ms double-tap delay

Known Issues (Open)

The following items are known not to meet WCAG 2.2 Level AA at the time of writing. We aim to address them in the next quarterly accessibility cycle.

• Focus obscured by cookie banner (SC 2.4.11) - the persistent cookie banner can obscure focused elements at the bottom of the viewport. Planned fix: dynamic padding-bottom applied to <body> when the banner is open, via the cookie-banner script.
• Third-party content - Trustpilot widgets and Shopify's hosted checkout pages are subject to their own accessibility statements. We monitor their conformance but cannot change their code.

Recently Resolved (May 2026)

• Secondary text contrast in cream sections (SC 1.4.3, fixed 28 May 2026) - amber-gold section labels and small-text captions on white/cream backgrounds were reading at 2.24:1. Replaced with #7e632a (5.7:1) for section labels and #4a5d54 for muted text across glossary, cookie, refund, terms and accessibility-statement pages. Audited under SC 1.4.3 Contrast (Minimum) - now passing 4.5:1.
• Focus obscured by sticky navbar (SC 2.4.11, fixed 28 May 2026) - when focusing an in-page anchor near the top of a page, the fixed 72-pixel navbar could obscure the focused element. Fixed by setting scroll-padding-top: 88px on the page root, ensuring focus rings and section headings stay below the navbar.

Reporting an Accessibility Problem

We welcome your feedback. If you find a part of this website that you cannot use, or that does not meet the standards above, please tell us.

• Email: support@dia-bec.com with the subject "Accessibility feedback"
• Phone (UK): +44 7537 162418
• Post: NIBARTECH LTD, First Floor Office, 3 Hornton Place, London W8 4LZ, United Kingdom

Please include the page URL, a description of the problem, and the assistive technology, browser, and operating system you were using. We aim to acknowledge accessibility reports within 5 working days and to provide a substantive response or remediation plan within 20 working days, in line with EAA Article 13 and Annex V expectations.

Enforcement and Escalation

If you are not satisfied with our response, you may escalate as follows:

• United Kingdom: Equality Advisory and Support Service (EASS), or the Equality and Human Rights Commission (EHRC) - equalityadvisoryservice.com
• European Union: the competent enforcement body in your Member State, or the European Commission's contact form for the EAA
• Republic of Ireland: the Irish Human Rights and Equality Commission (IHREC)
• Singapore: no statutory web-accessibility regulator; consumer complaints relating to a service can be raised with the Consumers Association of Singapore (CASE)
• United States: your state Attorney General's civil rights division, or the US Department of Justice ADA Information Line
• Australia: the Australian Human Rights Commission (AHRC)
• Canada: your provincial human rights tribunal (e.g. the Human Rights Tribunal of Ontario) or the Canadian Human Rights Commission federally

How This Statement Was Prepared

This statement was prepared on 18 May 2026 following a combined self-assessment and automated audit of our HTML, CSS, and JavaScript against WCAG 2.2 Level AA. The most recent review was conducted on 28 May 2026.

Tools and methods used in our assessment include manual keyboard navigation, the WAVE accessibility evaluation tool, axe-core automated checks, and Lighthouse audits. We are not yet using an independent third-party auditor; we plan to commission an independent WCAG 2.2 audit in the second half of 2026.